Use the GOLD Release Inquiry system as follows: Launch Tool #326 CU Hardware Configuration. On the initial Device Configuration page, press F10 for GOLD Release Inquiry. Click the Sort button above the far right-hand CU*BASE GOLD column, to sort your devices by the GOLD release version. This will bring those with an older version right to the top. Make note of these devices and update them promptly so that your users will not experience any CU*BASE software issues.

The member will see some new information on the Login History screen starting August 29, 2018. The data for this change was collected beginning August 7th. New information includes: Login Source types: iOS, Android, Desktop Browser, Mobile Browser, Loan Application, Other Login Methods: Username Password, Fingerprint, Pin, Voice, Face NOTE: If a member uses Personal Internet Branch (PIB) device registration, a duplicate login record might appear that doesn’t record the login source, IP  More...

The update process consists of three steps: Get the update package from CU*Answers Unpack the update package Update the PCs at your site Files are created by our programming team that need to get to you when it is time for an update. The combined size can be very large. To reduce the size, the files are bundled and compressed. The resulting package is placed on a server here at CU*Answers. You contact that server and retrieve the update package using either a GUAPPLE device or shortcuts that you  More...

There are several significant differences in how ING updates vs. normal GOLD. To troubleshoot a workstation that is not receiving updates, follow these steps: Ensure the GUAPPLE is online If not, get the unit back online Ensure the workstation can browse to http://{{GUAPPLE HOST NAME}}/ This should launch a version of ING with a default device ID If not, verify the GUAPPLE configuration; or troubleshoot HTTP connectivity issues from the workstation to the GUAPPLE Delete C:\CUBASE\cubase\cubase.  More...

Due to the growth of our network, during 2017 we will be changing the naming convention we use for CU*BASE devices (printers and workstations). We're expanding the number of characters in each device name so that more devices can easily be added as we continue to grow in the future. This new, 7-digit format will include: The CU ID The Branch Location The Device Type The Sequence Number What Your Credit Union Needs To Do CU*Answers will be working with your credit union to prepare for   More...

GUAPPLE is short for GOLD Update Appliance. The GUAPPLE is a stand-alone network appliance that takes the place of the GOLD-Master update server PC. It is designed to seamlessly handle all of your GOLD software update retrieval tasks. No effort is required to retrieve software updates when using a GUAPPLE device. It will acquire GOLD update files automatically as well as custom loan screen updates, doing away with manually downloading and extracting software update files. One GUAPPLE unit  More...

Each time a PC opens a session at your site, it checks your update server for new files. When it finds them, it will pull the new files over and the PC will be updated. Each branch location is required to have a GUAPPLE workstation. This device serves as the update server for that branch location. A GUAPPLE ( G OLD U PDATE AP PLIANCE) is a small server managed by CU*Answers that automatically downloads the GOLD updates and makes them available to your workstations, with no intervention from th  More...

CU*BASE is designed in such a way that most programs are common between clients and menus. If a particular report has issues across multiple different printers, report the the issue to CU*Answers to investigate whether there is a programming error. However, the issue is typically isolated to a single workstation or to a single printer. Confirm the CU*BASE configuration of the printer The first step in the troubleshooting process is to ensure that the printer is configured correctly from top to  More...

CU*Answers consistently reviews It’s Me 247 online banking activity to ensure smooth operations and avoid service interruptions. Starting September 19, 2022, we are implementing new control options aimed at mitigating the risk of brute force attacks. These control options were designed to prevent performance issues from the system being flooded with requests from a single location. For example, we saw a significant amount of suspicious activity from Russia, which led us to implement a c  More...

As a result of a January 2018 Windows 10 update, you will need to join your Windows 10 iSweep to your domain. This will be handled internally for Network Services Managed Clients, however, non-managed clients will need to have Network Services work with their IT staff/third party IT company to setup a new local account on the machine in order to join this unit to your domain and complete the additional steps. Configuring Group Policy and Active Directory Active Directory Configuration Open Act  More...

There is a table called MBRAPPSTAT which holds records of various API calls done during the entire member authentication process, even before they have successfully logged in to online banking (even if through the mobile app). That is the first place TO look to see records of what's happening with this member's account as they step through that process. There is one row for each API call, and each API call represents a different phase of the process. For example - Get Username, Get Chall  More...

To take advantage of the CU*Answers online imaging solution, there are a few required pieces of hardware. Each branch will each need an Gweep upload appliance to transfer the electronic images to the secure database. Additionally, scanners are needed to capture photo IDs (and supporting documents for loans), and signature pads are needed at each workstation where receipts are signed. Thermal printers are required for the system. These hardware devices are described in more detail below: Gweep U  More...

Tray assignments are controlled by a combination of the model in the CU*BASE library, the print session configuration, the Windows driver, and the settings on the printer itself. Let's break down how each affects it first: Model in library - each model defines the PCL code that CU*BASE appends to the print job for duplex and trays. If the wrong model is selected, the wrong PCL may be pushed with the print job. It is also important to have a supported printer , otherwise CU*Answers cannot   More...

While your credit union certainly may decide to add some more marketing spin, here is some basic information that you can share with your members when you activate required usernames for your members in It’s Me 247 . On [enter date] our credit union will be activating required usernames for all members. Enter this username instead of your account number when you log into It’s Me 247 , regardless of the device you use to log in. A username is a more secure way to login since it is som  More...

On occasion, IT examiners and audit professionals may claim allowing “concurrent sessions” on It’s Me 247 Online Banking presents a security risk. While it is true that It’s Me 247 allows concurrent sessions, security risk is minimal and preventing concurrent sessions would create disruption to your members. The primary benefit of having concurrent sessions is they allow the owners of an account to be logged in at the same time on different devices. Without concurrent s  More...

While your credit union certainly may decide to add some more marketing spin, here is some basic information that you can share with your members when you activate complex password for your members in It’s Me 247 . On [enter date] our credit union will be activating complex passwords for all members. Enter this new password in the place of your existing password going forward when you log into It’s Me 247 , regardless of the device you use to log in. Complex passwords are more secure  More...

From now on, you will not need to do anything to retrieve software updates. Your GUAPPLE (GOLD Update Appliance) device will acquire GOLD update files automatically as well as custom loan screen updates, doing away with manually downloading and extracting software update files. GUAPL GUAPPL

CU*Answers hosts the solution and builds as much redundancy as practical into all critical networked systems. We utilize redundant load-balanced firewall systems to ensure security devices do not have single points of failure. The ASP e-receipt server systems are built with redundant power supplies to enable normal operation in the event of a power supply failure. All ASP systems are connected to our survivable power grid featuring robust UPS systems and natural gas generators with auto transfer  More...

CNS offers our clients a variety of solutions to maintain software hygiene on their networks. Most of these solutions are automated, and with user cooperation to complete reboots, it's relatively easy to keep your systems up to date with current software versions. However, there are some important limitations to the automated processes that are important to understand. This article presents those considerations. For Complete Care Clients that do NOT Elect Third Party Patching Services:   More...